Privacy Law Library

Telemarketing and Do-Not-Call Law (including text messages)

CT Telemarketing / Do Not Call

Marketing · Communications

Connecticut adopts the National Do Not Call Registry as its no-call list and, after 2023 amendments, requires prior express written consent for all telephonic sales calls and texts. Calls are limited to 9 a.m. to 8 p.m., callers must identify themselves within 10 seconds and honor removal requests, caller ID spoofing is barred, and anyone knowingly assisting illegal robocallers is liable.

Where
Connecticut
Citation
Conn. Gen. Stat. 42-284 to 42-289 (ch. 743m)
Status
In force
In force since
2001-01-01
Last amended
2023-10-01
Enforced by
Connecticut Department of Consumer Protection and Attorney General (CUTPA)
People can sue
Limited
Penalties
Violations are CUTPA unfair or deceptive trade practices (42-288a(k), 42-289(d)); in addition to CUTPA penalties, fines of up to $20,000 per violation (42-288a(o), 42-289(d)). CUTPA's private action (42-110g) is not excluded.
Applies to
  • Telemarketers doing business in Connecticut, including anyone making telephonic sales calls (live, autodialed, recorded, soundboard, text or over-the-top messages) to Connecticut residents or Connecticut area codes (42-284(7), (17)-(18))
  • List compilers selling consumer contact lists to telemarketers (42-288a(i)); persons giving substantial assistance to illegal callers (42-289)

What a privacy notice must say

  • Disclose the caller's identity, the call's purpose and the entity called for within 10 seconds, and ask at the outset whether the consumer wants to continue, end, or be removed from the list.Conn. Gen. Stat. 42-288a(d)-(e)

Rights it gives people

  • End the call within 10 seconds of a request, stop future calls to any of the consumer's numbers, and do not sell or give away the consumer's contact information after a removal request.Conn. Gen. Stat. 42-288a(f)-(g)

Practices it requires

  • Do not make any telephonic sales call without the consumer's prior express written consent.Conn. Gen. Stat. 42-288a(l)
  • Limit permitted calls to 9:00 a.m. to 8:00 p.m. local time.Conn. Gen. Stat. 42-288a(c)
  • Do not make telephonic sales calls (including texts) to consumers on the National Do Not Call Registry or who asked not to be called.Conn. Gen. Stat. 42-288a(a)-(b)
  • Oral telemarketing sales are not binding without a written contract signed by the consumer; no payment may be taken before it is received.Conn. Gen. Stat. 42-285, 42-286
  • Do not block or falsify caller ID information.Conn. Gen. Stat. 42-288a(h)
  • List sellers must scrub Do Not Call numbers from lists sold to telemarketers.Conn. Gen. Stat. 42-288a(i)

Sources

Checked against these sources on 2026-09-25 by research agent (Claude), primary sources.

Unverified: last_amended reflects P.A. 23-98, ss. 9 and 13 (effective 2023-10-01, verified); a later amendment, P.A. 24-75, s. 2, has an unconfirmed effective date; no 2026 Supplement page exists for ch. 743m (HTTP 404), suggesting no 2025 amendments.

Research reference, not legal advice.